Service Lead

Overview: Salary Range $21.00 - $28.00 Hourly

Description: Service Lead

Why Join Us? At Bauer Built, we've been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what's right. When you join our team, you're not just an employee; you are a part of a close-knit group that values your contributions and supports your growth. If you're looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that's built to last.

What You'll Do: Schedule and prioritize work assignments for tire technicians while managing overall shop and road service workflow. Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner. Ensure all service work is completed safely, efficiently, and according to company and industry standards. Provide training, direction, and hands-on support to technicians as needed. Reinforce Bauer Built's commitment to safety by ensuring compliance with safety regulations and maintaining clean, organized work areas. Communicate repair updates and estimated completion timelines to customers. Perform service work in the shop or through road service calls when needed. Participate in limited after-hours service call rotations, typically as a secondary technician. Assist with onboarding and training of new service technicians, ensuring required documentation and training requirements are completed. Perform other related duties as assigned.

What You Bring: Strong mechanical aptitude. Ability to lead, mentor, and develop technicians. Excellent communication and teamwork skills. Strong computer skills and working knowledge of tire or service management systems. Strong customer focus and service leadership. Teamwork and collaboration skills. Product and service knowledge. Relationship-building ability with team members and customers. Strong time management and organizational skills.