Product Support Representative (PSR)
hifyveWest Palm Beach, FL
$70,000/yearAPPLY NOW
Product Support Representative (PSR)
hifyveWest Palm Beach, FL
8 days ago
Occupations
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsSales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsIndustries
Industrial Machinery and Equipment Merchant WholesalersConstruction and Mining (except Oil Well) Machinery and Equipment Merchant WholesalersFarm and Garden Machinery and Equipment Merchant Wholesalers$70,000/year
APPLY NOWAbout the role
Product Support Representative (PSR) HiFyve is hiring a Product Support Representative (PSR) in West Palm Beach, FL
Salary: $40,000 $70,000/year (Base + Commission potential)
Shift: Full-Time
Location: West Palm Beach, FL
Benefits:
Full benefits package, 401(k), PTO, paid training, career advancement opportunities
Position Overview:
We are seeking a Product Support Representative (PSR) to support customers across an assigned territory by growing parts and service revenue while building long-term customer relationships. This role focuses on identifying service and parts opportunities, conducting equipment inspections, and providing solutions that improve equipment uptime and performance. The PSR will work closely with service, parts, and sales teams to ensure customers receive exceptional support while promoting parts, service programs, and maintenance solutions across a wide range of heavy equipment brands.
Key Responsibilities:
- Identify and develop parts and service sales opportunities within assigned territory
- Promote and sell maintenance services, consumables, undercarriage, and repair solutions
- Prepare and present parts and service quotations for customers
- Conduct routine machine inspections and 50-point equipment walk-around evaluations
- Perform after-sales follow-up visits with customers
- Review and present equipment monitoring reports and warranty documentation
- Promote electronic parts ordering and other product support programs
- Maintain detailed customer records including machine population and contacts in CRMTrack and submit daily call reports and activity updates
- Collaborate with sales, parts, and service teams to deliver full customer support
- Support marketing programs related to new equipment, used equipment, and all-makes service opportunities
- If you are interested, please apply!
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JOB OVERVIEW
Salary
$70,000/year
Experience level
Junior
Location
West Palm Beach, FL
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Industrial Machinery and Equipment Merchant Wholesalers
Posted
8 days ago
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