Hotel Front Desk Agent
hampton inn warner robinsWarner Robins, GA
$13 hourlyAPPLY NOW
About the role
Job Description:
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation: $13 hourly
Responsibilities:
- Bookkeeping: keep accurate records of all hotel guest account information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Handle customer complaints as necessary
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Must have graduated high school, received a GED or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- About Company
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.
We offer:
PTOPaid Birthday 401(k)
Payday advance
Health, Vision, and DentalTravel Program
Bonus Program
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JOB OVERVIEW
Salary
$13 hourly
Experience level
Entry
Location
Warner Robins, GA
Occupation
Hotel, Motel, and Resort Desk Clerks
Industry
Hotels (except Casino Hotels) and Motels
Posted
3 days ago
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