Enterprise Procedures and Training, Team Lead

Position Details: Job Code #: JC-533304 Position #(s): 564-189-5403-XXX Working Title: Enterprise Procedures and Training, Team Lead Classification: ANALYST IV $7,276.00 - $9,107.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Sacramento County Telework: In Office Job Type: Permanent, Full Time Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "

Minimum Requirements: ". Strong collaboration, negotiation, and communication skills Experience leading projects and working with multiple stakeholder groups Experience facilitating engaging and effective meetings with various customers Strong knowledge of Franchise Tax Board's (FTB) organization, operations, and systems Ability to analyze personal income tax and business entity accounts, including knowledge and experience using Taxpayer Folder (TPF), Case Management (CM), Return Analysis (RA), Notifications, Taxpayer Information (TI), Business Entity Tax System (BETS), Accounts Receivable Collection System (ARCS), Professional Audit Support System (PASS), and Integrated Nonfiler Compliance (INC) or its equivalent Strong knowledge of departmental policies, principles, practices, and procedures Strong knowledge of Enterprise Procedures Manual (EPM), the update process, and how local business area procedures interact with EPM Excellent written and verbal communication skills Ability to communicate in a clear and concise manner to obtain understanding and gain buy in Experience developing and delivering formal classroom-style training in various modalities Experience in evaluating system and process updates to determine business process impacts and changes Familiar with applying department writing and accessibility standards Ability to foster cooperative working relationships Ability to remain flexible with competing priorities and effectively prioritize competing demands Experience using enterprise software like Adobe RoboHelp, Adobe Captivate, MS Project, Snagit, and/or TFS Supervisor or Lead experience Experience developing Computer Based Trainings (CBT), Interactive Computer Based Trainings (iCBT), Simulations, and/or eLearning training content Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.ftb.ca.gov Human Resources Contact: Classification & Hiring Unit (916) 845-3608 Hiring Unit Contact: Dustin Webb-Perinoni (916) 845-4617 Dustin.Webb-Perinoni@ftb.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact Reasonable Accommodation Unit (916) 845-2860 FTBReasonableAccommodationUnit@ftb.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Final Filing Date: 10/5/2026