Airport Customer Service Manager: Lead Frontline Excellence
american airlinesNew York, NY
Airport Customer Service Manager: Lead Frontline Excellence
american airlinesNew York, NY
4 days ago
Occupations
First-Line Supervisors of Passenger AttendantsFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Transportation Workers, All OtherIndustries
Other Airport OperationsOther Support Activities for Air TransportationScheduled Passenger Air TransportationAbout the role
American Airlines is seeking a Customer Service Manager for the Airport Workforce Management at JFK. You will lead frontline teams to deliver a safe, high-performing operation while providing outstanding customer experiences across the terminal.
The role requires strong leadership, communication, and coordination across departments, with a focus on safety, policy adherence, and operational efficiency in a fast-paced airport environment.
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JOB OVERVIEW
Experience level
Mid
Location
New York, NY
Occupation
First-Line Supervisors of Passenger Attendants
Industry
Other Airport Operations
Posted
4 days ago
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