Lead Office

optusEastern, KY

4 days ago

Occupations

First-Line Supervisors of Office and Administrative Support Workers General and Operations Managers Administrative Services Managers

Industries

All Other Business Support Services Office Administrative Services Telemarketing Bureaus and Other Contact Centers

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About the role

Optus, Inc. in Jonesboro, AR is seeking a Services Coordinator- Support to monitor service performance, manage escalations, and ensure SLAs are consistently met. The role combines operations, analytics, and leadership to support cross-functional teams and drive continuous process improvements. The successful candidate will oversee workloads, produce reports, guide staff, and handle Tier 1 support and dispatch coordination, with 3–5 years in service delivery and strong communication skills.

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JOB OVERVIEW

Experience level

Mid

Location

Eastern, KY

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

All Other Business Support Services

Posted

4 days ago

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