Liability Manager

Overview: Want to work for one of the top Great Places to Work in Phoenix? Crest Insurance Group is hiring a Liability Manager. Ready to step out of a high-volume caseload and into a more strategic role? We're looking for a Liability Manager with strong general liability adjusting experience to oversee claims, partner directly with carriers, and act as a liaison between the legal and risk management departments. This is an excellent opportunity for a carrier or TPA adjuster looking to leverage their expertise in a more proactive, relationship-driven environment.

What You'll Do: Manage and oversee general liability claims from first notice through resolution Partner with carriers, TPAs, and brokers to review reserves, strategy, and settlements Collaborate with defense counsel on litigated claims Lead monthly/quarterly claim reviews and drive improved outcomes Analyze loss trends and claim data to reduce exposure and cost Oversee workers' compensation claims and Return-to-Work program Support safety, OSHA compliance, and loss control initiatives Provide regular reporting and insights to leadership Maintain Safety Applications Manuals

What We're Looking For: 3–5+ years of general liability claims adjusting experience (carrier or TPA preferred) Strong knowledge of coverage, investigation, reserving, and litigation management Experience handling moderate to complex liability claims Comfortable working with attorneys, brokers, and insurance partners Ability to analyze claims and influence outcomes-not just process them Advanced knowledge of State and Federal law pertaining to employment Ability to demonstrate confidentiality Excellent verbal and written communication Knowledge of MS Office Applications Bonus If You Have: Industry designations (AIC, ARM, CPCU) Why This Role Stands Out Move from handling claims to influencing strategy Lower volume, higher impact work Direct collaboration with carriers and leadership Opportunity to shape risk and claims programs