Accounting/Customer Service

Key Responsibilities: Respond to customer inquiries through email, phone, and online platforms Assist the sales team with order processing, returns, exchanges, and account-related requests Maintain clear and professional communication with customers and the sales team Process and record incoming and outgoing payments Maintain accurate customer, order, and payment information in Quick Books Assist with invoices, payment records, and other day-to-day accounting tasks Resolve customer issues and follow up on outstanding requests Coordinate with sales and other internal teams to ensure orders and customer needs are handled efficiently Help ensure a positive and professional customer experience with PJ Mark

Qualifications: Proficiency in Quick Books is required Bilingual proficiency in Korean and English is required Strong communication and customer service skills Strong attention to detail and organizational skills Comfortable working with numbers, invoices, payments, and financial records Strong problem-solving skills and ability to follow through on customer issues Ability to manage multiple responsibilities in a fast-paced environment Ability to work independently while collaborating effectively with a team Previous experience in accounting, bookkeeping, customer service, or administrative support is preferred Experience in wholesale apparel or a related industry is a plus