Senior Fraud Operations Specialist Fast-Resolution Leader

Happen Bank is seeking a Sr Fraud Operations Specialist in Lehi, UT to handle escalated fraud, disputes, and balance-transfer cases. You will work across systems, guide investigations, and ensure fast, first-call resolutions while protecting both members and the bank. You will analyze cases, identify red flags, collaborate with multiple teams, and leverage AI-assisted tools to move through casework efficiently. This role requires strong communication and careful handling of sensitive data.