Desktop Support Technician - NYC

Desktop Support TechnicianResponsibilities:Provide all levels of desktop support for Windows 7/8/10 hardware and software installation, upgrades and problem diagnosis and resolution for hardware and software problems as requiredProvide Microsoft Office 365 Support (Word, Excel, PowerPoint, Publisher, Access and Outlook for hosted Email)Knowledge of centrally managed Symantec Antivirus SystemTrain users as needed, especially in the use of enterprise email and group scheduling systems.Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.Provide hosted MS 365 supportProvide Mobile Device configuration and supportProvide support for on premise Avaya IP TelephonesProvide support for hosted IP TelephoneRequirements:1 - 3 years of experience in Desktop SupportUndergraduate degree preferred.Must have experience in rolling out new user machinesMust have experience in installing, supporting and using Microsoft Windows, Microsoft Office Suite, remote troubleshooting tools, PC hardware, Networked printers and other PC related hardwareWindows Server 2008/2012/2016 experience preferredKnowledge of IP and Network connectivity preferredCompTIA A+ is a plusMust have experience providing both onsite and remote supportQuick learner with a high degree of common sense and resourcefulness, and the ability to work independently and prioritize multiple tasks.Must have excellent verbal and interpersonal skills.Ability to work with technical and non-technical team members.Ability to use written communication skills to convey statuses and update documentation.