Desktop Support Engineer

Pay Rate: Not Specified

Job type: contractor

Location: Bothell, WATop Skills:

Key Responsibilities: Responsible for delivering a user-centric IT Concierge experience. Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey. Provide direction and coordinate with Site Support staff in alignment with the SDM.Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)Responsible for accurate inventory of all supported assets in stock. Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM.Support the SDM with specific project-related tasks as well as bringing relevant topics to the SDM's attention. Provide smart hands support to include rack and stack activities, patching, and network troubleshooting. Ensuring data rooms are kept secure, clean, and orderly as per Client policies and guidelines on a consistent basis. Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization. Contribute to knowledge management as an author or reviewer as necessary. Help identify to and with the SDM, areas for improvement through learning the business and its needs. Participate in out of hours on-call rosters as required.

Qualifications & Experience: Good technical knowledge and previous technical support experience. Strong analytical and problem-solving skills for technical issues. Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities. Supporting a qualified environment such as a Manufacturing Facility and experience in supporting regulatory audits/inspections. Ability to work collaboratively with colleagues, augmented staff, and third-party vendors. Ability to work in a fast-paced, dynamic environment balancing demand.