Request for Proposal- Travel Management Company

General/Overview: Please introduce your Team and services and why you are interested in servicing our travel needs? Also provide a brief overview of why you believe you are best suited to provide travel management services to FÒS FEMINISTA.Define the implementation of timing and process upon selection.

Operations: Describe your organizational and reporting structure. Describe your basic operations including but not limited to location of call center(s), operating hours, average length of agent experience, agent turnover rate, automation, quality control. Do you have any language capacity, writing and verbal skills? Specifically, Spanish, French, and Portuguese? Explain the standard flight booking process, response time, and tracking customer service issues. Do you have statistics on response time? How many options do you present? How do you ensure quality control and error-free booking? Explain how you address situations in which a traveler (or travel arranger) has found a lower fare through an alternate source. What procedures and data do you have to ensure that your prices are competitive? Do you have access to humanitarian fares if necessary? Are there any carriers that you are not able to book trips with, for example, airlines that don't place their tickets in typical reservation systems? Occasionally, there are times when we may not need to book flights and just need assistance with booking hotels. Is this something you can assist with? Do you offer access to agents via chat tools such as WhatsApp, Skype or Microsoft Teams? Describe your after-hours emergency service including, but not limited to: the location of the call center(s), hours (24/7?), additional costs if any, who operates the call centers, how quality standards are maintained, number of agents, access to payment information and profiles, language capability, etc. Please provide your standard traveler profile form. Do you have an automated traveler profile system? Can travelers access it and update it online? Where are the profiles stored? Does it cover frequent flyer accounts, meals, and seating preferences? What security and privacy controls do you have in place to ensure that sensitive and confidential data does not get leaked, e.g. travelers' passport information, credit card information, etc.?Are your agents familiar with entry requirements/ flag visa requirements based on traveler profiles? Do you offer an automated workflow for travel authorization prior to purchase, including tracking accounting codes? Do you provide automatic notifications of travel incidents around the world (airport closures, airline worker strikes, etc.)?Do you provide real-time alerts, security evacuations and crisis support on emerging situations specific to the areas where travelers are traveling to? How do travelers receive alerts and travel information? How are real-time delays or cancellations communicated to travelers? Is there a mobile app where travelers can download?

Financial - Pricing: Please provide detailed pricing including any additional or ancillary costs that we would incur. Provide reasoning as to why the proposed pricing model is best for FÒS FEMINISTA.Outline any other additional services and products that have an additional cost. Would you be able to provide monthly invoice report in a specific format with information such as traveler's name, booking reference #, airline/hotel information, itinerary, departure/arrival time, total cost, credit/refund, international fee, exchange rate, cancellation fee?

Additional Services: Please describe any additional services or amenities that will be available to FÒS FEMINISTA and its travelers. What types of training