Information Technology Support Engineer
franklin fitchMiami Springs, FL
Information Technology Support Engineer
franklin fitchMiami Springs, FL
4 days ago
Occupations
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesCustom Computer Programming ServicesAbout the role
Senior IT Support Engineer Miami, FL (Onsite) Full-Time A leading publicly traded organisation is seeking a Senior IT Support Engineer to provide high-touch technology support to the end users in the office and supply chain floor.
Key Responsibilities:
- Deliver white-glove IT support to senior executives and executive assistants
- Serve as a senior escalation point for complex desktop, mobility, and end-user issues
- Support a global workforce across office, remote, and travelling users
- Manage onboarding, offboarding, device provisioning, and user access requests
- Participate in an on-call rotation supporting business-critical and executive technology needs
- Maintain executive-ready spare devices and coordinate rapid device replacements when required
- Provide AV and conferencing support for board meetings, leadership events, and critical business presentations
- Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms
Required Experience:
- Experience with: Endpoint Management, Office 365, IAM, Intune, Networking, Automation
- Experience troubleshooting Autopilot
- Experience working in an office and/or shop floor environment
- Ability to work as an individual contributor
- Experience working across Tier 1 - Tier 3 level tickets
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JOB OVERVIEW
Experience level
Senior
Location
Miami Springs, FL
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
4 days ago
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