Technical Support Consultant
cbtsPhoenix, AZ
Technical Support Consultant
cbtsPhoenix, AZ
5 days ago
Occupations
Computer User Support SpecialistsComputer Systems AnalystsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management ServicesAbout the role
*CBTS is a leading IT Solutions Provider with an exceptional track record of delivering results to its clients. With over 27 years of experience, time tested business acumen and a unique vendor neutral approach that ensures unbiased solution design, CBTS is one of the world's leading IT Solution Providers. We "Design Build and Operate" complex, best-of-breed data and data center solutions for highly recognizable customers.
About the Role:
We're looking for a Technical Support Consultant with 3–5 years of experience to provide Level 2 support across Windows and Mac environments, supporting on-site, remote, and work-from-home users. This is a contract hybrid position.
What You'll Do:
- Provide Level 2 support for Windows and Mac devices
- Support on-site, remote sites, and work-from-home computing environments
- Handle day-to-day troubleshooting activities
- Apply an enterprise and strategic mindset to plan, analyze, design, implement, and operate technical solutions
- Resolve complex technical issues quickly, using a fact-based approach that maintains strong relationships
- Build effective working relationships with business stakeholders (especially call center), Technology, and vendor partner leaders What You'll Bring
- Strong understanding of call center environments, including applications, portals, telephony, and testing
- Excellent verbal and written communication and negotiation skills
- Understanding of infrastructure platforms, services, and technology processes
- Self-motivated with a drive to identify and deliver the right solutions
- Strong knowledge of Microsoft Windows, Mac OS, and the Microsoft Office Suite & Outlook
- Working knowledge of connectivity tools (wireless, Cisco AnyConnect, Citrix)
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JOB OVERVIEW
Experience level
Senior
Location
Phoenix, AZ
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
5 days ago
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