IT Field Services Rep I

Technical Support SpecialistProvides technical support and maintenance for end user devices, applications, and related IT services. Ensures desktops, laptops, and peripherals are deployed, configured, and supported in alignment with enterprise standards to enable reliable and secure end user productivityEssential Functions: Install, configure, and maintain desktops, laptops, and peripherals for end usersProvide technical support for incidents and service requests related to desktop servicesTroubleshoot hardware, software, and connectivity issues to ensure timely resolutionSupport patching, upgrades, and lifecycle management of desktop devicesCollaborate with IT support and operations teams to align desktop services with enterprise standardsDocument incidents, configurations, and solutions to maintain knowledge base accuracyProvides technical support to business partners, peers, and contract personnel including guidance to ensure adherence to support services standards and best practicesEscalate complex or unresolved issues to support services level 2 or engineering/app dev teamsPerform other duties as assignedComply with all applicable laws/regulations, as well as company policies/proceduresQualifications: Associate degree in information technology, computer science, or related fieldOne (1) year of experience in desktop support, IT service delivery, or technical support functionsKnowledge of desktop operating systems, endpoint security, and device management practicesFamiliarity with ITSM platforms such as ServiceNow and ITIL service management processesExperience with software deployment, patching, and troubleshootingStrong customer service and communication skillsRelevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent preferredTechnical expertise in desktop hardware, operating systems, and applicationsProblem-solving skills to diagnose and resolve end user device issuesCollaboration and communication skills to work with IT teams and support end usersCustomer service mindset to deliver responsive and reliable desktop supportAbility to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 poundsJob Conditions: Must be able to travel