Hybrid Customer Service & Underwriting Manager

Aon is seeking a Customer Service Manager for the Ft. Wayne, IN office, hybrid role supporting the K&K Insurance Mass Merchandising group within Aon Affinity. You will lead underwriting staff, hire and develop talent, and oversee complex accounts while aligning with underwriting guidelines and regulatory standards. Responsibilities include cross-team collaboration, performance monitoring, and ongoing process improvements to drive profitability and growth.