Remote Systems Engineer I | 1086

What You'll Do: Serve as the technical subject matter expert for assigned POS systems and applicationsLead small-to-mid IT initiatives from requirements gathering through deployment and hypercare supportBuild and manage software and hardware deployment packages independentlyProvide second- and third-level production support for critical retail systemsLead root cause analysis on complex issues spanning multiple systemsCoordinate with QA, change management, infrastructure, and vendor teams on deployments and incidentsSupport operational stability during occasional off-hours and weekend coverage as neededMentor and onboard junior team members

Requirements: About This OpportunityCTI Staffing is partnering with a leading grocery retail organization to find a Solutions Delivery Analyst II for their technology team, based in Scarborough, ME or Salisbury/Mooresville, NC (remote considered for exceptional candidates).This role owns technical delivery and production support for a critical point-of-sale environment supporting a 24/7/365 retail operation. You'll lead small-to-mid IT initiatives from requirements through deployment, while also serving as a go-to resource for resolving complex production issues. This is a hands-on role for someone who wants ownership, not just a ticket queue.

What You'll Do: Serve as the technical subject matter expert for assigned POS systems and applicationsLead small-to-mid IT initiatives from requirements gathering through deployment and hypercare supportBuild and manage software and hardware deployment packages independentlyProvide second- and third-level production support for critical retail systemsLead root cause analysis on complex issues spanning multiple systemsCoordinate with QA, change management, infrastructure, and vendor teams on deployments and incidentsSupport operational stability during occasional off-hours and weekend coverage as neededMentor and onboard junior team members