Platform Operations Engineer
virtual vocationsNew York, NY
Platform Operations Engineer
virtual vocationsNew York, NY
9 days ago
Occupations
Computer Systems Engineers/ArchitectsSoftware DevelopersNetwork and Computer Systems AdministratorsIndustries
Computer Systems Design ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesSoftware PublishersAbout the role
Owning incidents from detection to resolution, the full-time remote Platform Operations Engineer will manage communications and diagnostics for platform issues, ensuring effective troubleshooting and stakeholder updates.
Key responsibilities:
Receive and process requests through Telegram, Slack, and email while clarifying the nature of issues
Perform issue localization and basic infrastructure troubleshooting, including logs and service status
Take end-to-end ownership of incidents, escalating to L2/L3 support with prepared context and creating tickets as necessaryRequired qualificationsExperience with monitoring and logging systems such as Grafana, Kibana, or Loki
Basic understanding of Kubernetes and application configuration management
Background in QA, technical support, or a similar role
Ability to read and analyze logs for issue localization
Willingness to work night shifts covering European hours
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JOB OVERVIEW
Experience level
Lead
Location
New York, NY
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
9 days ago
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