About the role

Senior Closing Specialist The company is seeking a Senior Closing Specialist to lead and optimize the end-to-end closing and post-closing lifecycle. This individual will combine hands-on operational leadership with process design and system optimization, ensuring loans close efficiently, meet regulatory standards, and are delivered accurately to investors. The role includes oversight of third-party partners, ownership of pipeline performance, and continuous improvement of workflows to support a scalable, high-quality operation. This is a full-time remote role.
Key Responsibilities:
  • Own and manage the closing and post-closing pipeline, ensuring timely and accurate loan funding and delivery
  • Develop and implement standard operating procedures (SOPs), SLAs, QC frameworks, and checklists
  • Oversee and manage third-party partners (e.g., title, settlement, fulfillment vendors) to ensure performance and quality standards are met
  • Monitor and improve turn times, productivity metrics, and operational KPIsConduct second-level file reviews, manage escalations, and resolve exceptions to ensure loan quality and compliance
  • Collaborate with internal stakeholders (loan officers, underwriting, processing) to resolve issues impacting closings
  • Continuously evaluate and enhance closing and post-closing systems and workflows to drive efficiency and reduce manual effort
  • Partner with internal teams to identify opportunities for automation and long-term process improvements
  • Provide training, guidance, and subject matter expertise to team members
  • Ensure adherence to all federal, state, and investor guidelines
Qualifications:
  • 10+ years of experience in mortgage closing and post-closing operations
  • Demonstrated expertise across multiple loan types, including: Conventional, Jumbo, Government (FHA, VA, USDA), Non-QMProven experience developing or improving: Workflows, SOPs, SLAs, Quality control processes
  • Experience managing third-party vendors and fulfillment partners
  • Strong understanding of mortgage regulatory and compliance requirements
  • Experience leading distributed or remote teams
  • Ability to balance hands-on execution with strategic process improvement
  • Familiarity with mortgage systems (e.g., LOS platforms) and workflow optimization
The ideal candidate:
  • Takes a process-driven, systems-oriented approach to operations
  • Prioritizes scalable, long-term solutions over manual workarounds
  • Thrives in a fast-paced, evolving environment
  • Demonstrates strong attention to detail and commitment to quality
  • Proactively identifies issues and drives continuous improvement
  • Effectively manages competing priorities while maintaining high performance standards
Benefits:
  • Meaningful equity in the organization
  • Top-tier medical, vision & dental with support for dependents 401(k)
  • Flexible Time OffHardware Allowance: $2,000 to fix up your workspace
  • At-cost Mortgages

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JOB OVERVIEW

Experience level

Senior

Location

Miami, FL

Occupation

Loan Interviewers and Clerks

Industry

Real Estate Credit

Posted

2 days ago

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