Information Technology Support Analyst

What You'll Do: As a Help Desk Analyst, you'll provide first-level technical support to internal users and help ensure business operations run smoothly. You'll troubleshoot hardware and software issues, support Microsoft technologies, document solutions, and assist users with day-to-day technology needs.

Responsibilities: Provide exceptional customer service and technical support to end users. Troubleshoot hardware, software, and Microsoft Office-related issues. Install, configure, and maintain desktop software and applications. Resolve incidents and service requests while maintaining accurate ticket documentation. Support users in a Windows-based environment. Assist with Active Directory account administration and user support. Maintain hardware inventory and assist with equipment deployment. Create and maintain technical documentation and knowledge base articles. Train users on technology solutions and best practices. Identify recurring issues and recommend process improvements. Participate in an on-call rotation for after-hours support as needed.

What We're Looking For: Required Qualifications 1-3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience. High School Diploma or GED required. Associate degree preferred. Experience supporting Microsoft technologies and Microsoft Office applications. Working knowledge of Windows 10/11 environments. Experience supporting users in an Active Directory environment. Strong troubleshooting, communication, and customer service skills. Ability to prioritize multiple support requests in a fast-paced environment.

Why Join? ✅ Stable, growth-oriented IT environment✅ Hands-on exposure to Microsoft technologies✅ Opportunity to expand into higher-level infrastructure and systems support✅ Collaborative team culture✅ Highly visible role that directly impacts business operations If you're looking for a role where you can develop your IT career while providing excellent support to end users, we'd love to hear from you. Apply today!