Sales Relationship Manager

Key Responsibilities: Client Relationship Management Serve as one of the primary point of contacts for past, current, and prospective clients Proactively reach out to clients to introduce services, maintain engagement, and ensure consistent communication Build and nurture long-term relationships to increase client retention and satisfaction Develop a deep understanding of each client’s needs, goals, and challenges Account Growth & Revenue Generation Identify opportunities to upsell and cross-sell Manifest Health's services Drive recurring revenue by maintaining ongoing client engagement and repeat business Re-engage past clients and convert them into active accounts Collaborate with internal teams to align client needs with service offerings Outbound Engagement Conduct regular outreach via phone, email, in-person and virtual meetings to stay top-of-mind with clients Maintain a structured cadence of communication across all accounts Introduce Manifest Health's capabilities to new and existing stakeholders within client organizations Account Strategy & Management Track client interactions, opportunities, and pipeline activity in HubSpotin our CRM platform Develop account plans to grow key relationships over time Monitor account health and proactively address risks or gaps in engagement Collaboration & Feedback Partner with marketing and operations teams to improve messaging and service delivery Provide client feedback and insights to help refine offerings and processes

Qualifications: 2–5+ years of experience in account management, relationship management, or sales Strong communication skills, particularly in phone-based outreach Proven ability to manage and grow client relationships Experience with CRM platforms (e.g., HubSpot or similar) Highly organized with the ability to manage multiple accounts simultaneously Self-motivated with a results-driven mindset

Preferred Qualifications: Experience in healthcare, market research, or B2B services. Experience in understanding healthcare is a plus. Background in consultative sales or customer success with revenue responsibility Familiarity with outbound sales strategies and account-based engagement Key Traits for Success Relationship-first mindset with strong business acumen Confident communicator who is comfortable initiating conversations Strategic thinker who can identify growth opportunities within accounts Persistent, proactive, and highly accountable What Success Looks Like Increased client retention and engagement Growth in recurring revenue from existing accounts Successful reactivation of past clients Strong, consistent communication cadence across all accounts