Tier 1 IT Support

Key Responsibilities & Duties: Provide first-level support for end users and store locationsTroubleshoot printers, network outages, and payment device issuesLog, track, and escalate tickets as neededSupport users at the support center with day-to-day IT needsFollow documentation to resolve common issues efficientlyCollaborate with higher-level support when escalation is required Required Qualifications & Experience: High school diploma or GED equivalent 2+ years of desktop support experienceExperience handling tier one service desk issuesAbility to troubleshoot and document technical issues clearlyStrong follow-through on tickets and escalationsReliable support experience in a customer-facing environment Nice to Have Skills & Experience: CompTIA A+ certificationExperience supporting point-of-sale systemsFamiliarity with printer and network troubleshootingExperience in a retail support environment Perks & Benefits:3 different medical health insurance plans, dental, and vision insuranceVoluntary, Short-term and Long-term disability insurancePaid time off, 401k, and holiday payWeekly direct deposit or pay card deposit Other Information: Fully onsite schedule, Monday through Friday, 7:00 AM to 4:00 PMInterview process includes two roundsBackground screening required If you are interested in learning more about the Tier 1 IT Support opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDDEN