Clinical Support Expert (Fully Remote)

Resolve complex clinical inquiries and time-sensitive escalations from frontline agents and cross-functional teams. Manage booked calls to advise on complex, practice-level case issues. Serve as the primary escalation point for inbound clinical support tickets via phone, chat, video, and email. Quality Assurance and Training Leadership: Perform QA reviews to ensure clinical accuracy and adherence to standard operating procedures. Act as a Subject Matter Expert to coach new hires and provide specialized clinical training. Create and update Knowledge Base articles, including German-language localization.