Patient Care Assistant I

navitus health solutionsDenver, CO

yesterday

Occupations

Healthcare Support Workers, All Other Pharmacy Aides Nursing Assistants

Industries

All Other Miscellaneous Ambulatory Health Care Services All Other Outpatient Care Centers Pharmacies and Drug Retailers

$20.00 per hour

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About the role

Company LumiceraAbout UsLumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay RangeUSD $20.00 - USD $20.00 /Hr. STAR Bonus % (At Risk Maximum)0.00 - Ineligible Work Schedule Description (e.g. M-F 8am to 5pm)M-H 8am to 7pm CT, F 8am to 6pm CTRemote Work NotificationATTENTION: Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Overview: Due to growth, we are adding a Patient Care Assistant to our team! Under general direction of the Supervisor, Pharmacy Services the person employed in this Patient Care Assistant/ Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy. The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

Is this you? Find out more below!

Responsibilities:

How do I make an impact on my team?
Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable
Utilize operating systems and tools to help manage patient therapy and refill compliance
Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
Other duties as assigned

Qualifications:

What our team expects from you?
High School Diploma or equivalent GED is strongly preferred
Minimum 1-2 years of customer service experience preferred
Experience in a pharmacy or healthcare environment preferred
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance20 days paid time off4 weeks paid parental leave9 paid holidays 401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account

Please note that this job posting is an evergreen posting, which means it is continuously open and used to gather a pool of qualified candidates for future openings. By applying to this posting, you are joining a talent pool that we will consider for upcoming opportunities that match your skills and experience. This allows us to efficiently fill positions as they become available within the department.#LI-Remote

Location: Address

Remote

Location: CountryUS

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JOB OVERVIEW

Salary

$20.00 per hour

Experience level

Junior

Location

Denver, CO

Occupation

Healthcare Support Workers, All Other

Industry

All Other Miscellaneous Ambulatory Health Care Services

Posted

yesterday

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