New Client Support Specialist (Fully Remote)
rooDenver, CO
New Client Support Specialist (Fully Remote)
rooDenver, CO
today
Occupations
Veterinary Assistants and Laboratory Animal CaretakersVeterinary Technologists and TechniciansCustomer Service RepresentativesAbout the role
Roo is looking for a Client Support Specialist to facilitate positive user experiences for veterinarians, hospitals, and technicians on its veterinary staffing platform. This position requires working during client support hours, including early morning/evening Central time and weekend rotations.
Your Responsibilities:
Be a point-of-contact for customer inquiries via email, LiveChat, and phone. Troubleshoot and resolve first-line issues, providing accurate and supportive responses. Coordinate escalated issues with regional BD/AMs and other departments.
Qualifications:
2+ years experience in client/customer support, ideally in an early-stage startup. Veterinary technician or animal healthcare industry experience a plus. Proactive, organized, and accurate in communications; familiar with support tools like Hubspot. Roo Roo is building a veterinary staffing platform to empower animal healthcare professionals with flexibility and higher earnings. With a network of over 20,000 professionals and 9,000 hospitals, Roo fosters a culture of urgency, impact, and customer focus.
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JOB OVERVIEW
Experience level
Mid
Location
Denver, CO
Occupation
Veterinary Assistants and Laboratory Animal Caretakers
Industry
Veterinary Services
Posted
today
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