Customer Service Manager
colonial van linesPompano Beach, FL
$70,000/yearAPPLY NOW
Customer Service Manager
colonial van linesPompano Beach, FL
2 days ago
Occupations
Customer Service RepresentativesFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersIndustries
Telemarketing Bureaus and Other Contact CentersUsed Household and Office Goods MovingTelephone Answering Services$70,000/year
APPLY NOWAbout the role
🚨 We’re Hiring: Call Center Customer Service Manager As the HR Manager at Colonial Van Lines, I’m looking for an experienced Call Center Customer Service Manager to lead our Customer Service team and help deliver an exceptional experience for customers throughout their long-distance move. This is a hands-on call center leadership role responsible for: • Leading, coaching, and developing a 20+ person Customer Service team • Managing call center performance, accountability, and productivity • Handling escalated customer concerns and complex problem resolution • Ensuring customers receive timely, professional, and consistent communication • Monitoring moves and proactively addressing potential service issues • Partnering with Operations, Dispatch, Sales, and Move Management • Identifying recurring issues and improving customer service processes
What we’re looking for:
- 3+ years of call center and customer service leadership experience
- Experience managing a 20+ person team in a call center environment
- Strong understanding of call center operations, performance metrics, and customer service
- Experience coaching and holding CSRs accountable for performance
- Excellent communication, organizational, and problem-solving skills
- Ability to manage multiple urgent issues in a fast-paced environment
- Household goods/moving industry experience is a plus💰 Pay: Starting at $70,000/year 📅 Schedule: Monday–Friday, with every other Saturday 📍 Work Location: In person 🎯 Benefits: Health, dental & vision insurance + paid time off
If you’re an experienced call center leader who knows how to build teams, manage performance, resolve escalations, and create a strong customer experience, we want to hear from you.📩 Send me a message or email me at Laura.Bullock@colonialvanlines.com#Hiring #CallCenter #CallCenterManagement #Customer
Service #Management
Matching similar jobs
JOB OVERVIEW
Salary
$70,000/year
Experience level
Senior
Location
Pompano Beach, FL
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE