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Technical Support Specialist

spectraforceBrooklyn, NY

3 days ago

Occupations

Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Network Support Specialists

Industries

Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management Services
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About the role

Job Title: Network/Operations - Technical Support - SrLocation: New York, NY 10011 - Onsite
Duration: 9 Months
Responsibilities:
  • Provide support for a fast growing group of team members in multiple divisions
  • Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.
  • Top notch customer focused support
  • Excellent written and verbal communication skills
  • Engaged in cross-train efforts amongst peers where applicable
  • Contribute to site level operational readiness, process improvements
  • Effectively manages up as needed
  • Self-aware of gaps in skills, works to improve
  • Frequent collaboration with site lead, acting as back-up when delegated toCross platform collaboration with immediate peers
  • Assist the Service Desk by actively taking/resolving intake calls
Basic Qualifications: High School Diploma, GED, or equivalent certification. At least 3 years of experience in remote administration and end user support. At least 3 years of experience with Windows 10 or earlier operating systems. At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).At least 1 year of experience with Google suite applications. At least 1 year of experience with macOS (High Sierra)
Preferred Qualifications: Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.1+ years of experience with Active Directory services integration.1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions. Apple certification(s).1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).1+ years of macOS Server administration experience.1+ years of experience with Active Directory.1+ years of macOS Server administration experience.1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype 1+ years of experience with Mac experience supporting 100+ end users 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS

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JOB OVERVIEW

Experience level

Senior

Location

Brooklyn, NY

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

3 days ago

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