Resort Manager

WHAT YOU'LL DO: Serve as the operational second-in-command, supporting the Managing Director in the overall leadership of the propertyTake full ownership of the guest experience, ensuring every touchpoint reflects the resort's ultra-luxury standardsOversee day-to-day resort operations across all departments with a strong focus on rooms and guest servicesLead, develop, and inspire the leadership team, fostering a culture of excellence, warmth, and accountabilityManage the unique logistical and operational complexities of an island environmentBuild and maintain personalized relationships with guests, driving repeat visits and loyaltySupport financial performance, cost management, and operational reporting to the Managing DirectorWHAT YOU BRINGProven senior leadership experience at a luxury boutique or remote resort property, ideally as a Resort Manager, Hotel Manager, or strong number two A strong rooms background is essential for this roleExperience in Caribbean, island, or remote destination hospitality is a significant advantageDeep understanding of Forbes 5-Star, or equivalent ultra-luxury standardsExceptional guest-facing skills with the ability to deliver highly personalized, instinctive serviceComfortable navigating the operational complexities of a remote, boat-access-only environmentValid US work authorization requiredWHAT'S OFFEREDBase salary of USD $140,000 - $160,000 per yearBonus potential of up to 40%Comprehensive Benefits PackageExclusive team member, family, and friends discounts at hotels and restaurants across the portfolio