Billing Coordinator

Responsibilities: Receives in-bound communications from customers, and/or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution. Associate will follow-up on all issues and serve as key point of contact to ensure customer satisfaction and positive customer outcome Works with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be taken Recognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or director Performs outbound courtesy calls as designated by the business guidelines Achieves Call Center metrics Maintains the confidentiality of employees and patients/resident's demographic and medical information Maintains work records and area per department requirements Performs other tasks as assigned.

Qualifications: Education/Learning Experience:

Required: High School Diploma

Required: Four years of Call Center Inbound/Outbound Experience

Required: Computer Literacy, data entry skills, project management skills

Required: Must have good oral & written communication skills, detail & results orientation, problem solving skills, and team work About Our Line Of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.