Order Management & Customer Support Coordinator
mau workforce solutionsBeloit, WI
Order Management & Customer Support Coordinator
mau workforce solutionsBeloit, WI
3 days ago
Occupations
Production, Planning, and Expediting ClerksOrder ClerksShipping, Receiving, and Inventory ClerksIndustries
Industrial Supplies Merchant WholesalersOther Chemical and Allied Products Merchant WholesalersBeer and Ale Merchant WholesalersAbout the role
Order Management & Customer Support CoordinatorMAU is hiring an Order Management & Customer Support Coordinator for our client in Beloit, WI. As an Order Management & Customer Support Coordinator, you will manage customer orders, track fulfillment activities, support customer communications, and coordinate logistics-related processes to support successful product delivery. This is a short-term contract assignment.
Benefits Package:
- Health insurance
- Dental insurance
- Vision insurance
- Required Education and Experience
- Experience in order management, customer service, logistics coordination, or administrative support
- Preferred Education and Experience
- Associate's degree or equivalent experience in business, customer service, supply chain, or a related field
General Requirements:
- Demonstrate proficiency with ERP systems, preferably Sage, and Microsoft Office applications
- Possess strong organizational skills with attention to detail and accuracy
- Demonstrate excellent written and verbal communication skills
- Manage multiple priorities and meet deadlines in a fast-paced environment
- Apply strong problem-solving skills and escalate issues appropriately
- Demonstrate customer focus
- Apply order management skills
- Demonstrate effective communication and follow-through
Essential Functions:
- Enter customer orders into Sage and supporting business systems
- Process recurring isotope orders and CDMO order requests
- Prepare and manage order acknowledgements and confirmations
- Support standardized dose acknowledgement process activities
- Coordinate and communicate customer order status updates
- Track customer forecasts and ordering commitments
- Assist with logistics coordination and shipment documentation preparation
- Process sample orders and coordinate customer readiness activities
- Monitor order fulfillment milestones and escalate delays or exceptions as needed
- Prepare and distribute customer shipment notifications
- Maintain order tracking spreadsheets, reports, and dashboards
- Conduct customer follow-up activities related to shipments and deliveries
- Support dose calibration sample process administration
- Collaborate with internal teams to ensure accurate and timely order fulfillment
- Maintain accurate records and documentation related to customer orders and shipments
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JOB OVERVIEW
Experience level
Mid
Location
Beloit, WI
Occupation
Production, Planning, and Expediting Clerks
Industry
Industrial Supplies Merchant Wholesalers
Posted
3 days ago
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