Clerk - Slot (PT)

ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure customer satisfaction by verifying winners, making appropriate payouts, resetting jackpots, minor slot machine repairs, hand pays and preparing required paperwork/receipts. (MTL forms, W9's W2G's, CTRC's and suspicious activity reports).Protect casino assets by observing floor activity and reporting suspicious activity or procedural irregularities to Management. Exchanging currency/tickets while maintaining sufficient currency bank levels (transaction levels from Main Bank) to maintain optimal customer satisfaction. Ability to resolve minor customer disputes in a timely manner and monitor the area for further problems, communicating with customers regarding issues, and involving Slot Supervisors and Managers when appropriate. Keeping Slot machines operational by performing light repairs (bill acceptors, paper fills) and contacting Slot Technicians/Supervisors as needed for further repairs/assistance of the Slot machine. Ability to maintain strict compliance with all regulatory agency rules and regulations and to provide training feedback. Acquire conceptual understanding of the following: NIGC, MICS, US Treasury Bank Act & US Patriot Act of 2001.Conceptual understanding of the current tracking system Oasis and its functions as needed on a day-to-day basis. Maintain strict confidentiality regarding customers and policies and procedures. High school diploma or general education degree (GED) required. Gaming experience preferred. Minimum of one (1) year experience in the gaming industry is preferred. Moderate cash-handling experience needed but not required. Basic knowledge and/or previous knowledge of gaming rules and regulations. Ability to use basic hand tools.21 years of age or over.

Reports To: Slot Supervisor