Planning & Operational Excellence Manager

Location: Remote within US

Compensation: Up to USD $120,000 Great operations don't happen by accident—they're engineered. We're seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across a complex, fast-paced organization serving customers throughout the Americas. This is a highly visible leadership role where you'll partner with senior leaders, lead a team of approximately 15 professionals, and use data, technology, and continuous improvement to improve operational performance, customer experience, and business results.

What You'll Do: You'll lead planning and resource optimization across multiple countries by: Developing workforce planning and resource optimization strategies Balancing customer demand, capacity, and workforce utilization Leading a high-performing planning team while coaching and developing talent Driving operational excellence through process improvement and automation Using data and analytics to improve decision-making and operational performance Partnering with Operations, Sales, Technical, and Customer Success leaders to solve complex business challenges Identifying risks before they impact customers and implementing proactive solutions

What You'll Bring: We're looking for someone who has:7+ years of experience in operations, workforce planning, scheduling, resource optimization, or service delivery 3+ years leading and developing teams Experience improving operational performance through process improvement and transformation initiatives Strong analytical and problem-solving skills Experience influencing senior leaders and working cross-functionally Advanced Excel skills and experience with enterprise planning or workforce management systems Excellent communication, leadership, and stakeholder management skills

Language Requirements: Required Fluent English Fluent Spanish Fluent Portuguese Preferred French Why Join Us? This is an opportunity to influence how an international organization plans, prioritizes, and delivers work across the Americas. If you're energized by solving complex operational challenges, leading high-performing teams, and building smarter, more efficient ways of working, we'd love to hear from you.