Infrastructure Support Engineer - Microsoft 365 & Cloud (MSP)
bowman williamsDenver, CO
$70,000 - $90,000 per yearAPPLY NOW
Infrastructure Support Engineer - Microsoft 365 & Cloud (MSP)
bowman williamsDenver, CO
yesterday
Occupations
Network and Computer Systems AdministratorsComputer Systems Engineers/ArchitectsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services$70,000 - $90,000 per year
APPLY NOWAbout the role
Infrastructure Support Engineer We're hiring an Infrastructure Support Engineer with strong Microsoft 365 experience and a background in Managed Services. This is a client-facing Tier 2+ support role where you'll handle advanced technical escalations, contribute to infrastructure stability, and become a trusted advisor to end users across mid-market businesses and nonprofits. This position is ideal for someone who thrives in a high-accountability, high-autonomy environment—solving complex issues, mentoring junior techs, and delivering white-glove service that builds long-term relationships.
What You'll Be Doing:
- Advanced Microsoft 365 Troubleshooting: Resolve escalated issues across Exchange Online, Intune, Teams, SharePoint, Entra ID, and OneDriveRoot Cause Analysis: Identify and remediate recurring problems at the infrastructure level to reduce ticket volume and increase uptime
- Client-Facing Support: Deliver proactive phone and remote support with a focus on clear communication and relationship-building
- Documentation & Knowledge Sharing: Maintain technical documentation and contribute to team knowledge base
- Mentorship: Coach Tier 1 team members and foster a culture of collaboration
- Light Infrastructure Support: Occasionally assist with networking (DNS, VPN, DHCP) or Windows Server–related issues in M365-connected environments
What You'll Need:
- 4+ years of IT support experience (minimum 2 years in a Tier 2+ capacity at an MSP)
- Deep knowledge of Microsoft 365 environments, including Exchange Online, Intune, Entra ID, Teams, and SharePointExperience with Microsoft Dynamics is a plus
- Strong understanding of basic networking principles (TCP/IP, VPNs, DNS, DHCP)
- Excellent communication skills—you can lead client conversations and deliver calm, confident support
- Comfortable working independently in a remote-first environmentM365 certifications (MS-100, MS-101, MD-102) preferred or in progress
- Valid driver's license and reliable transportation for occasional DMV-area client site visits
Perks & Benefits
Salary: $70,000-$90,000 Company-contributed health insurance
Dental & vision (100% covered after 1 year or available sooner at cost)401(k) with company matchPTO + paid holidays Annual performance bonus$50/month wellness stipend Microsoft certification reimbursement Home-buying assistance program Custom onboarding plans + defined career growth paths Fun, remote-friendly team events and a collaborative culture This is more than just a support role—it's a launchpad for long-term growth into Tier 3, project engineering, or leadership. If you love solving problems, building relationships, and working within a high-performing MSP team, we want to hear from you.
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JOB OVERVIEW
Salary
$70,000 - $90,000 per year
Experience level
Senior
Location
Denver, CO
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
yesterday
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