General Manager II - Operations

Qualifications: What You Bring

Responsibilities: The General Manager (GM), City Docks is the senior leader accountable for the overall performance, profitability, safety, growth, and operational excellence of the terminal. With full end-to-end P&L accountability, the GM provides strategic and operational leadership to ensure safe and efficient operations, strong financial performance, exceptional customer service, and sustainable business growth. As the primary leader for City Docks, the GM works closely with Operations, Commercial, Finance, Safety, HR, IT, and other shared corporate functions. The GM also serves as a key representative of the terminal with customers, port authorities, government and regulatory agencies, labor partners, logistics providers, and the local community. This role requires a hands-on, business-minded leader who can balance operational excellence, financial discipline, customer relationships, people leadership, and commercial growth in a dynamic terminal environment. Strategic & Financial Leadership Own the terminal P&L, budget, forecasting, and overall financial performance. Develop and execute business strategies aligned with company objectives and market opportunities. Drive profitability through cost control, productivity improvements, and effective asset utilization. Identify business and financial risks and implement appropriate actions. Operational Excellence Lead safe, efficient, reliable, and customer-focused terminal operations. Monitor KPIs related to safety, productivity, service, quality, and customer satisfaction. Optimize labor, equipment, capacity, and terminal throughput. Drive continuous improvement and operational change. Commercial & Customer Relationships Build strong relationships with customers, shipping lines, logistics providers, port authorities, and key stakeholders. Partner with Commercial and Sales teams to identify new business and growth opportunities. Support contract, service agreement, tariff, and commercial negotiations. People & Leadership Build and lead a high-performing team, setting clear expectations and accountability. Develop leaders and support workforce and succession planning. Lead labor relations and support labor negotiations, as appropriate. Foster collaboration between City Docks and corporate teams. Safety & Compliance Champion a strong safety-first culture. Ensure compliance with OSHA, legal, regulatory, environmental, and company requirements. Ensure appropriate safety training, incident investigation, reporting, and corrective actions.