Italian Speaking Member Success Agent
virtual vocationsDenver, CO
Italian Speaking Member Success Agent
virtual vocationsDenver, CO
today
Occupations
Customer Service RepresentativesMarket Research Analysts and Marketing SpecialistsSurvey ResearchersIndustries
Marketing Research and Public Opinion PollingTelemarketing Bureaus and Other Contact CentersMarketing Consulting ServicesAbout the role
Fluent in Italian, the full-time Member Success Agent will provide exceptional customer support to panelists participating in market research surveys, ensuring timely resolution of inquiries and fostering strong relationships remotely.
Key responsibilities:
Follow up with support staff to ensure satisfactory resolution of customer inquiries
Achieve or exceed team KPI goals while assisting team leads with administrative tasks
Coordinate escalations and communicate urgent issues promptly
Required qualifications:
Fluent in Italian (expert or native proficiency) and advanced English
At least 2 years of experience in a customer service role with direct consumer interaction
Experience with online support via ticketing and emailing systems
Proficient in Microsoft Office Suite and capable of adapting to new technologies
Demonstrated ability to work independently and as a proactive team player in a fast-paced environment
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JOB OVERVIEW
Experience level
Junior
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Marketing Research and Public Opinion Polling
Posted
today
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