IT Support Technician

motorola solutionsFort Worth, TX

yesterday

Occupations

Computer Network Support Specialists Computer User Support Specialists Network and Computer Systems Administrators

Industries

Computer Systems Design Services Computer Facilities Management Services Other Computer Related Services

$45,000 - $55,000 per year

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About the role

Job TitleDRN Support Technician Tier 2Job DescriptionNOTE: The candidate must live within a commuting distance to Fort Worth, Texas. As an DRN Support Technician Tier 2 you will provide excellent customer service to new and existing customers by independently troubleshooting, installing, and supporting software and hardware equipment such as laptops, servers, and LPR camera systems. The Support Technician will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.

Duties and Responsibilities:

With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person.
Ensure timely and accurate set up of all systems
Phone Support during regular business hours and on-call availability during off hours
Monitor Chat sessions to assist other team members
Test systems to ensure they are working correctly
May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment. Follow the department process, procedure, and metrics
Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
Train customers on use of systems including software, hardware and installation.
Multi-task and have excellent time management skills
Understand the severity of an issue and escalate issues efficiently and appropriately.
Demonstrated strong work ethic

Target Base Salary Range - $45,000 to $55,000 USDConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements:

2+ years of Networking Experience and/or 2+ years of customer service experienceH.S. Diploma or G.E.DLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Relocation Provided
NonePosition Type
ExperiencedReferral Payment PlanYesOur U.S.

Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits 401K with Company Match10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase PlanPaid Parental & Family Leaveand more!

EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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JOB OVERVIEW

Salary

$45,000 - $55,000 per year

Experience level

Mid

Location

Fort Worth, TX

Occupation

Computer Network Support Specialists

Industry

Computer Systems Design Services

Posted

yesterday

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