Genesys Manager / Analyst
dcm infotech solutionsMissouri (MO)
3 days ago
Occupations
Management AnalystsBusiness Operations Specialists, All OtherTraining and Development SpecialistsIndustries
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesOther Scientific and Technical Consulting ServicesAbout the role
Expertise in building metrics and data analytics dashboards, IVR development, skills-based routing agent profiles, as well as documentation to train operational staff to take this over. Further experience needed in Workforce optimization - workforce management and quality assurance.
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JOB OVERVIEW
Experience level
Senior
Location
Missouri (MO)
Occupation
Management Analysts
Industry
Administrative Management and General Management Consulting Services
Posted
3 days ago
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