Mailroom/Dock Associate
ageatia global solutionsParker, TX
2 days ago
Occupations
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer User Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related ServicesAbout the role
Job Summary:
Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
Roles and Responsibilities:
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
⚠ Execute incident response for remote/cloud operations
Manage Service Now Incident, Change, and Problem Management
Conduct remote network surveillance and event response
⏱ Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively
Qualifications & Skills:
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1+ years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio)
Strong analytical and documentation skills
Ability to perform under pressure and respond quickly•
Preferred Skills: Experience in Network Operations or Telecom
Certifications:
Network+, Cisco CCST/CCNA
ITIL Certification
☁ Experience with AWS Cloud surveillance
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JOB OVERVIEW
Experience level
Mid
Location
Parker, TX
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
2 days ago
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