Hotel Front Desk Manager
renaissance baltimore harborplace hotelBaltimore, MD
$59,000 - $64,000 yearlyAPPLY NOW
Hotel Front Desk Manager
renaissance baltimore harborplace hotelBaltimore, MD
2 days ago
Occupations
Lodging ManagersHotel, Motel, and Resort Desk ClerksFirst-Line Supervisors of Personal Service Workers$59,000 - $64,000 yearly
APPLY NOWAbout the role
Job Description:
Join our team at the Renaissance Baltimore Harbor Place as the Front Desk Manager. The Front Office Manager (AFOM) manages the daily operations, guest services, and staff at a hotel's front desk. Key responsibilities include handling guest complaints, managing check-ins/check-outs, scheduling staff, ensuring brand standards, and stepping in to lead the team.
Compensation: $59,000 - $64,000 yearly
Responsibilities:
Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures.
Guest Relations: Resolve high-level guest complaints efficiently to ensure satisfaction.
Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
Administrative Duties:
Assist with payroll, performance evaluations, and reporting.
Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates.
Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service.
Qualifications
Education:
A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred.
Experience:
2–3 years of front desk or guest services experience, often with prior supervisory experience.
Skills:
Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS).
Physical Demands:
- Ability to stand for long periods and work flexible hours, including weekends and holidays.
- About Company
- Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge.
- We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off, holidays, and sick leave
- Professional development and training opportunities
- Career advancement and internal growth opportunities
- Employee recognition and reward programs
- A collaborative, inclusive, and supportive work environment
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JOB OVERVIEW
Salary
$59,000 - $64,000 yearly
Experience level
Mid
Location
Baltimore, MD
Occupation
Lodging Managers
Industry
Hotels (except Casino Hotels) and Motels
Posted
2 days ago
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