Senior Market Research Lead — Customer Insights (Credit Cards)

Citi is seeking a Market Research Lead in New York to guide primary research for the Credit Card business, driving insights that center the customer. You will steer end-to-end research, inform product and marketing decisions, and influence across CX initiatives in a fast-paced environment. Ideal candidates have 6-10 years in customer insights, strong communication, and the ability to manage multiple projects with external partners while maintaining Citi standards and risk controls.