Front Office Manager | Seven Sebring Raceway Hotel

Job Description: Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Assists with managing all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s). Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns. Other duties as assigned.