SAP Concur OCM & Training Consultant

Position: SAP Concur OCM & Training Consultant

Location: Remote(Occasional travel to client location)

Position Type: Full-Time

Key Responsibilities: Duties will include, but may not be limited to: Develop and execute a comprehensive OCM and end-user training strategy aligned with the overall SAP Concur implementation and business transformation objectives. Assess organizational readiness, change impacts, stakeholder needs, and potential adoption risks associated with SAP Concur processes, technology, and ways of working. Develop a complete SAP Concur end-user training plan, curriculum, and delivery strategy aligned with the broader change management and adoption approach. Conduct training needs and change impact assessments by collaborating with customer stakeholders, business leaders, SMEs, and the iQuasar project team. Identify stakeholder groups impacted by the transformation and develop appropriate engagement, communication, training, and adoption strategies. Develop and execute change readiness and adoption plans to help users and business teams successfully transition to new SAP Concur processes and functionality. Partner with customer leadership and stakeholders to build awareness, understanding, and commitment to the transformation. Develop change communications and stakeholder messaging to support key implementation milestones, process changes, training activities, and go-live readiness. Identify resistance to change, adoption challenges, and organizational risks and develop practical mitigation and engagement strategies. Identify and fully develop end-user training content based on the best medium for content consumption (e.g., online vs. instructor-led).Prepare and build training content in Articulate 360.Work with the customer on instructional design, content authoring, and delivery approaches consistent with their LMS and overall training strategy. Create and implement custom education programs that demonstrate knowledge of Adult Learning Principles and incorporate best-practice delivery techniques. Plan, design, develop, organize, write, and edit instructor-led training content and storyboards for electronic learning modules (WBT, CBT, eLearning).Develop course objectives and design plans based on training needs, change impact, and readiness assessment results. Interview Subject Matter Experts and client stakeholders to collect information necessary to design and develop blended education and change enablement solutions. Create training materials based on the Training Plan, role-based requirements, and identified change impacts. Develop role-based learning and adoption strategies that address different user populations, business processes, and levels of change. Conceptualize and develop evaluation measures, including knowledge checks, course evaluations, tests, and other measures of training effectiveness and user readiness. Conduct Train-the-Trainer sessions and support knowledge transfer to customer training teams and business leaders. Support go-live readiness and post-go-live adoption, including identifying knowledge gaps, user feedback, recurring issues, and opportunities for additional training or communications. Monitor and report on training progress, stakeholder readiness, adoption risks, issues, and change activities. Provide application knowledge, methodology expertise, and industry knowledge to support successful transformation. Build and maintain strong client relationships by consistently delivering exceptional service and exceeding expectations. Provide status reporting, issue identification, problem-solving, and escalation support across training and OCM activities.

Minimum Qualifications: 3-5+ years of SAP Concur end-user training experience in a client-based setting.3+ years of Organizational Change Management experience supporting technology implementations, business transformations, or operating model changes. Demonstrated experience developing and executing OCM strategies, change impact assessments, stakeholder engagement plans, communications, readiness activities, and adoption strategies. Experience partnering with business and executive stakeholders to assess organizational impacts and successfully manage change. Experience identifying change resistance, adoption risks, and organizational readiness gaps and developing mitigation strategies. Proven ability to connect training, communications, stakeholder engagement, and organizational readiness into a comprehensive change and adoption strategy. Expert knowledge of MS Office tools: PowerPoint, Word, MS Teams, and SharePoint. Experience conducting training needs and organizational change impact assessments. Clear implementation experience and expertise in full training delivery: plan, design, develop, organize, write, and edit end-user guides, instructor-led training content, and storyboards for electronic learning modules (WBT, CBT, eLearning).Classroom training experience. Professional Services or Big 4 Consulting experience. Experience in organizational design as well as operating and changing delivery models. Demonstrated experience with Articulate or similar platforms on at least 2 SAP Concur projects. Proven ability to develop engaging and effective implementation-focused training curricula that provide essential knowledge and enhance user adoption and organizational readiness. Knowledge of Instructional Design Theory and Adult Learning Principles. Experience supporting go-live readiness, adoption, and post-implementation stabilization. Strong attention to detail. Excellent customer service, interpersonal, and relationship-building skills. Ability to work independently and as part of a team. Ability to handle multiple priorities and work well under pressure with multiple deadlines. Excellent communication, interpersonal, and influencing skills; strong executive presence, including the ability to partner with and effectively influence multiple stakeholders across business and technology teams. High comfort level working closely with senior leadership throughout the organization. Ability to translate complex technology and process changes into clear, actionable information for business users and leadership.

Minimum Education: Bachelor's Degree Required.

Required Certifications: None required. OCM, Prosci, CCMP, SAP, SAFe, or CSM certifications desired.

Employee Benefits: iQuasar offers a comprehensive benefits program, including various options in these plans:

• Medical, Dental, and Vision Insurance
• Paid Holiday/Annual/Sick/Personal LeaveShort-Term/ Long-Term Disability Insurance
• Disability Insurance
• Life Insurance
• Employee Stock Ownership Program (ESOP)
• Generous 401(k) Company Plan
• Education Assistance
• Professional Development Programs Reimbursement