Dual Guest Services Supervisor - Hotel Goodwin & Ironworks Hotel

Dual Guest Services Supervisor Step into the big leagues with Geronimo Hospitality Group, a collection of award-winning boutique hotels, restaurants, and clubs with cool people who believe the status quo sucks and do everything they can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day. Hotel Goodwin is a chic, classic hotel inspired by the 19th century Goodwin House, an impeccable mixture of history and modern luxury. We're a distinctive hotel with a refined signature edge that celebrates the individual style of our guest while offering truly genuine service…with the right amount of the unexpected. The Ironworks Hotel is a luxury boutique hotel located on the banks of the Rock River in downtown Beloit. The hotel is home to one of the area's best restaurants, Merrill and Houston's Steak Joint, and is within walking distance of many other area attractions and night life. It's a place for people to work hard, play hard, and come together. We believe in rewarding effort and skill. Our team enjoys employee discounts, paid time off, training and development opportunities, 401K, medical benefits, 24/7 online care, pet insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return. In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. As the Dual Guest Services Supervisor, you are directly responsible for all functions of the front desk including scheduling, training, and special projects. Manage computers, computer systems, and office equipment. Handle cash, checks, credit card transactions; including deposits and audits. What your day will look like: Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied. Responsible for guest service enrichment and recovery. Responsible for maintaining positive relationships with repeat guests and all corporate accounts. Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met. Responsible for ordering and maintaining office supplies. Always maintain a neat and clean professional appearance. Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied. Creation of training programs. Maintaining the company's progressive discipline program and organized associate files in conjunction with Human Resources. Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.