Hybrid Loyalty & Service Strategy Lead
taleoIrvine, CA
Hybrid Loyalty & Service Strategy Lead
taleoIrvine, CA
yesterday
Occupations
General and Operations ManagersFirst-Line Supervisors of Personal Service WorkersCustomer Service RepresentativesAbout the role
Hyundai Capital America invites a Servicing & Loyalty Strategy Manager to lead customer service strategy, call routing, and lease-end initiatives across the organization. The role partners with business, technology, and operations teams to deliver improved service quality and compliance.
The ideal candidate has 5–7 years in CX, contact center operations, and strong data-analysis skills (SQL, Excel, Tableau) to support strategic decisions and executive-level presentations.
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JOB OVERVIEW
Experience level
Mid
Location
Irvine, CA
Occupation
General and Operations Managers
Industry
New Car Dealers
Posted
yesterday
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