Human Resource Representative This position is responsible for partnering with our clients and assisting the Human Resource Specialist in the delivery of compliance-based services. Using extensive knowledge of Insperity Human Resource (HR) business rules, federal and state laws, the role promotes consistency of process and compliance with state and federal minimum requirements to mitigate both client and Insperity liability. The representative researches and provides guidance on HR topics related to federal and state employment law, builds trust that results in client retention and growth, and demonstrates a depth and breadth of service and level of care expected with internal and external customers.
Responsibilities:
Contribute to managing key client HR services focusing on liability management, policy and handbook development, and tracking solutions. Consult with pertinent Human Resource Specialists, managers and HRCOE as needed. Provide support with projects such as handbooks, policy development, implementing time off tracking, and other foundational HR compliance items for new and existing clients to enhance productivity and reduce liability. Act as a subject matter expert and provide guidance and advice to service providers on appropriate use of Insperity HR processes to maintain compliance with changing federal and state employment laws related to Paid Sick, PTO, mandatory leave requirements, etc. Interact with clients to gain knowledge of their HR practices, goals and objectives; make recommendations utilizing knowledge from various HR disciplines to address client needs and follow up to ensure satisfaction. Collaborate with internal departments and Field Service personnel to design customized client policies and communicate directly with clients. Identify opportunities for the Human Resource Specialist to engage additional Insperity services based on client interactions. Assist with formal and informal presentations, including controversial topics or complex ideas, in a clear, concise and logical sequence at a level appropriate to the audience. Partner with Human Resource Specialists to notify clients of mandated requirements, schedule, coordinate, and facilitate/support liability‐management training compliance for client worksite employees. Document, review, and monitor tracking mechanisms of assigned projects to ensure timely delivery of HR service activities. Share accountability in the customer relationship.
Qualifications:
High School Diploma or equivalent is required. Bachelor's Degree in Human Resources, Business Administration, or related field, or equivalent work experience is preferred. One to two years of Human Resources experience preferred. Familiarity with Human Resource best practices with emphasis on federal, state and local laws and regulations. Strong customer service experience in a team environment. Interaction with multiple internal and external business units. Effective written and verbal communication skills. Detail‐oriented with the ability to multi‐task and prioritize. Effective problem‐solving/decision‐making skills. Effective time‐management skills. Adaptive, resilient, and able to negotiate and influence behavior toward positive outcomes. Ability to determine and utilize appropriate methods of dealing with human behavior in a variety of business circumstances. Basic presentation skills. Project management skills and experience in managing multiple projects. Proficient use of Microsoft Office programs, experience using customer relationship management software, and demonstrated ability to learn other application programs as needed. Compensation (California) Range of starting pay: $54,900.00 – $61,600.00. Equal Opportunity Statement Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
