Technical Support Specialist

worldwide expressAustin, TX

9 days ago

Occupations

Computer User Support Specialists Computer Network Support Specialists Network and Computer Systems Administrators

Industries

Computer Systems Design Services Other Computer Related Services Computer Facilities Management Services

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About the role

PURPOSEThis position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.

ESSENTIAL DUTIES & RESPONSIBILITIES: Understand and support the company's proprietary systems and other third-party systems to provide guidance include, but not limited to: o WEXNETo SpeedShipo UPS.como WorldShipo ShipRushProvide first line technical support via phone, e-mail and/or a desktop support application. Identify, research and resolve technical issues with company's proprietary systems and other third-party systems. Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc. Troubleshoot basic hardware issues. Test bug fixes and enhancements. Redirect or escalate problems as appropriate. Respond to inquiries in a timely manner, adhering to procedure and protocol. REQUIRED KNOWLEDGE/SKILLS/ABILITIESMS Office to include Excel, Word, Outlook. Computer hardware and software. Adaptable. Attention to detail. Good communication skills, both verbal and written. Excellent collaboration skills. Time management skills. Ability to prioritize.

QUALIFICATIONS: Bachelor's degree.0 – 2 years of relevant experience. JobFamilyITPayTypeSalary

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JOB OVERVIEW

Experience level

Junior

Location

Austin, TX

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

9 days ago

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