Marketing Operations Representative II - Players Club

Job Description: POSITION SUMMARY: Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.

ESSENTIAL FUNCTIONS: Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati Be on-time and at your workstation at the start of your shift Know and understand all gaming systems so you can communicate appropriate and correct information to guests Obtain 100% on Secret Shops by: Speaking first, greeting the guest with a positive comment, and sharing their name with the guest Asking how they may assist Utilizing the guest’s name Assisting the guest and assuring that their needs have been met and exceeded Upselling an item of the casino Sending the guest to their next destination with a positive parting comment Representatives are expected to capture phone numbers and email address of guests Work the gaming floor when requested Telling guests about Unity benefits Helping sign guests up for a card Helping to increase rated play Assist with promotions and events Follow the handbook policies including uniform standards Approach peers and leaders with a respectful tone Know and understand all promotions so you can effectively communicate them to guests Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati This position reports to the Players Club Supervisor Team Other duties as assigned EDUCATION AND /OR EXPERIENCE REQUIREMENTS High school diploma and/or guest service experience.

ADDITIONAL REQUIREMENTS: Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations Must successfully pass background check Must successfully pass drug screening Must be twenty-one (21) years of age Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!