ServiceNow Engagement Manager (with ServiceNow Certification )

Job Title: ServiceNow Engagement Manager (with ServiceNow Certification)

Location: 100% Remote

Position Type: Full time/Permanent role

Job Description: Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities: (Customer-Focused) Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals. Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables. Financial & Contract Management: Oversee project finances and ensure terms are met. Problem Resolution: Address client issues, complaints, and conflicts promptly. Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions. Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests Core Responsibilities (Employee-Focused) Strategy Development: Create initiatives to boost morale, satisfaction, and productivity. Culture Building: Foster a positive, inclusive environment with recognition and work-life balance. Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.