Front Desk Agent - The Grayson Hotel

What You Will Do: Greet, register, and assign rooms to guests in a friendly and courteous manner. Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment. Keep records of room availability and guests' accounts. Compute bills, collect payments and make change for guests. Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues. Other duties as assigned. Skills and Experience NeededPrior customer service experience required. Ability to utilize hotel software systems effectively. Friendly and courteous demeaner. High School diploma or GED.