Sales Support Specialist

Description: The Sales Support Specialist position is the principal administrative support function for the Sales group. It provides the information link between the Salesperson, Company and Customer. This role is the center of communication for internal and external customers and suppliers alike for product samples, pricing, and technical documentation requests. Working alone and at times together with Customer Service, the Sales Support Specialist's principal responsibility is doing whatever it takes to ensure that the Customers' informational requirements are met in a timely manner.

Regional Sales Manager Support: Prepares all correspondence necessary including: Pricing, Customer Quotes, Introduction Letters, Customer requests for Stocking of Inventory as requested by Regional Sales Managers. Assists Regional Sales Managers in sourcing information in Skidmore's Sales ERP System and Salesforce. Assists Regional Sales Managers in the review of Customer activity such as ordering and usage patterns. Bears joint responsibility with Regional Sales Managers to distribute and expedite all inbound Customer, Vendor and Sales correspondences arriving by mail and e-mail. Receives inbound calls for Regional Sales Managers. Prepares special reports, Monthly, Quarterly and other periods as requested by the Regional Sales Managers or key customers.

Training & Development: Participates in supplier training during sales meetings as needed. Attends trade shows when requested to do so.

Clerical/General Administrative: Responds to routine emails, phone calls, etc. Makes copies, print documents, mail delivery, etc. Files paperwork QualificationsEducation/Experience Knowledge and skills at a level normally acquired through the completion of a Bachelor's degree preferred High school diploma or GED required 2-3 years of professional experience required, preferably in a related field. Salesforce experience preferred Licenses/Credentials/CertificationsN/ASpecialized Knowledge/Skills/Abilities Calm, organized, patient, diplomatic, and confident demeanor in working with staff and customers Advanced attention to detail and accuracy in all work Sage X3 experience preferred Ability to prioritize own wide-ranging work load and work independently Ability to communicate both verbally and in writing to internal and external customersWorking knowledge of Microsoft Office applications: Word, Excel, Outlook Ability to work collaboratively with colleagues, vendors and customersWorking Hours/Environment Office hours are 40 per week Monday Friday, 7:30 4:00; may require additional hours periodically, including evening and weekends depending on business needs Start and end times are flexible (ex. may opt for 8:00 - 4:30 schedule) Work typically performed in an indoor office setting Tools and Equipment Used Personal computer, copier, fax/scanner, phone, and other typical office equipment TravelMinimal less than 5% of the time Physical & Mental Demands Frequently required to sit at a desk/workstation for long period of time Ability to work at a computer terminal for extended periods of time Digital dexterity and hand/eye coordination in operation of office equipment Light lifting and carrying of supplies, files, etc. Ability to speak to and hear employees/clients via phone or in person Body motor skills sufficient to enable incumbent to move around the office environment This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.